30-day money-back guarantee
If K9-Alert isn't right for your space, return it within 30 days of delivery for a full refund.
How to return
- Email support@k9alert.com.au with your order number and the reason
- We'll usually suggest a setup or placement adjustment first — most "it's not working" cases are solvable in one reply
- If you still want to return, we send a pre-paid return label
- Once we receive the kit back, refund is processed to your original payment method within 5 business days
What we ask
- The kit returned in resalable condition (receiver, sensor, remote, cable, mounting hardware, original box if possible)
- The remote and sensor not physically damaged or water-damaged
We don't charge restocking fees.
1-year warranty
Product faults under normal use are covered for 12 months from delivery date.
What's covered
- Receiver speaker failure
- Sensor failure to detect or transmit
- Remote button failure
- Power circuit faults
- Manufacturing defects
What's not covered
- Physical damage from drops, impact, or being run over
- Water damage from placing the sensor or receiver in unsheltered outdoor positions
- Battery damage from leaving batteries in the unit for extended unused periods
- Modifications or attempted repairs by third parties
How to claim warranty
- Email support@k9alert.com.au with: order number, description, photo or short video of the fault
- We confirm coverage within 24 hours AEST on business days
- If covered: we ship a replacement or arrange repair, all postage at our cost
Faulty on arrival
If the kit arrived damaged or doesn't work out of the box, email support@k9alert.com.au within 7 days of delivery with a photo. We'll arrange a replacement at our cost — no return required on the faulty unit until the replacement arrives.
Your Australian Consumer Law rights
Nothing in our returns or warranty policy limits your rights under Australian Consumer Law. If your kit has a major fault, you may be entitled to a refund, replacement or repair regardless of our 30-day or 1-year windows — we don't try to waive these rights, and we follow ACL guidance on assessment.
If you believe a claim has been mishandled, you can contact the ACCC or your state's consumer protection agency. We'd much rather you email us first so we can fix it directly.