Email us
Reply target: within 24 hours AEST on business days (Mon–Fri, excluding Victorian public holidays).
Please include in your email:
- Order number (from your order confirmation email) if you have one
- What's happening — short description, plus a photo or short video if it's a hardware issue
- What you've already tried — saves a back-and-forth
What we can help with
- ✓ Pre-purchase questions — fit, placement, what's in the box
- ✓ Setup help — pairing, range, sensor positioning
- ✓ Returns and warranty
- ✓ Order tracking and delivery
- ✓ Bulk / business enquiries
What we can't help with
- ✗ Monitored security response — we don't dispatch responders
- ✗ Installing the kit in your home — it's a no-tool setup, but we don't send technicians
- ✗ Compatibility with other brand receivers — K9-Alert sensors only pair to K9-Alert receivers
Business details
- Sold by: RED SHIELD PTY LTD, ABN 89 691 324 268
- Warehouse: Melbourne, Australia
- Shipping: Australia-wide, free, 2–8 business days
- Returns: 30-day money-back — see returns policy
- Warranty: 1 year on product faults under normal use